Welcome to Tradecard App, accessible from https://tradecard.store, a secure platform designed to help you buy, sell, and manage gift cards. This privacy policy explains how we handle your personal data and protect your privacy during your use of our services.
1. Who We Are
Tradecard (“we”, “our”, or “us”) is operated by CARSON TECHNOLOGY SDN. BHD. We are committed to safeguarding your privacy and complying with applicable privacy regulations.
2. Information We Collect
We collect several types of personal data to provide and improve our services:
Email Address
We use your email to authenticate your account, provide login access, and send notifications about transactions, promotions, and policy updates.
Bank Account Details
To process cash-out requests or payments, we require and securely store your banking information such as account number, bank name, and account holder details.
Identity and Verification Data
To comply with anti-fraud and regulatory requirements, we may ask for identity verification documents (e.g., government-issued ID, selfie, phone number, etc.).
Device and Usage Information
When you interact with the Tradecard App, we collect technical data including but not limited to:
- Your IP address
- Device model and OS version
- Session duration and actions within the app
Analytics via Adjust SDK
We use the Adjust SDK to measure and optimize user engagement and marketing effectiveness. Adjust may collect:
- Device identifiers (e.g., IDFA, GAID)
- Installation source and click data
- In-app events like sign-ups or card submissions
For more about Adjust, visit Adjust Privacy Policy.
3. How We Use Your Data
The data we collect serves the following purposes:
- To register and manage your user profile
- To process and settle transactions
- To detect and prevent fraud or policy violations
- To analyze app performance and user behavior
- To support customer service and respond to inquiries
- To deliver tailored experiences and marketing content
4. Data Security
Your personal information is stored in encrypted systems and transmitted using secure protocols. We regularly update our security infrastructure to meet industry standards and reduce vulnerabilities.
5. Sharing Your Data
We do not sell or rent your personal data. We may share data only with:
- Service providers that help operate the App (e.g., payment gateways, analytics tools)
- Regulatory authorities when legally required
- Entities involved in a merger, acquisition, or asset sale (with notice to you)
6. Your Privacy Rights
Depending on your location, you may be entitled to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to data processing
- Lodge a complaint with a data protection authority
You can contact us anytime at [email protected] to exercise your rights.
7. Retention of Data
We retain your data for as long as your account remains active or as required by applicable laws (e.g., anti-money laundering regulations). You may request deletion of your account and associated data at any time.
8. Children’s Privacy
Tradecard App is intended for users aged 14 and above. We do not knowingly collect data from children. If you believe your child has provided us data, please contact us for removal.
9. Updates to This Policy
We may revise this privacy policy periodically. When we do, we will post the updated version in the App and notify you of significant changes. Continued use of our services after changes means you accept the revised policy.
10. Contact Us
For questions, feedback, or privacy-related concerns, please reach out:
Email: [email protected]
Website: https://tradecard.store